Designing my dream home

1. What do I need to keep in mind before starting my project?

For the first design consultation, we suggest you carry your floor plan, any inspiration, and be prepared to discuss your requirements, your lifestyle and personality in detail with your designer. We also suggest you go through our vast repository of Wudbell looks and heart the designs you like, so that your designer understands your preferences. Having a budget in mind is extremely helpful. Wudbell only accepts projects with a minimum budget of 1 lakh

2. What should I expect from my design consultation?

You’ll be meeting your Wudbell designer in person at one of our Experience Centre or via video/ phone call if you live outside one of our operational cities. You’ll be discussing your home needs, design goals, and ways to improve and utilize the space. After the consultation, your designer will share a personalised design proposal with estimated cost. To know more, read our article here.

3. What is a design concept / proposal and what will be included in it?

Your Wudbell designer will put together reference designs, color palettes and moodboards so that you can glimpse what your home could look like. Along with the design concept, a tentative quotation with furniture, products and home service costings will be shared.

4. What is a quotation or BOQ?

A quotation or BOQ is a bill of quantities (BOQ), which is an itemised sheet of all products, furniture, services and their costs.

5. Where does Wudbell source furniture and products from?

We’ve curated an extensive catalogue where you can find anything and everything for your home project — from sofas, beds, chairs, tables, lighting, appliances to kitchens, wardrobes, storage units — in every shape, color and finish you can imagine! We offer our in-house Wudbell branded products as well as some of the best-in-category brands from India and abroad such as Gulmohar Lane, Rug Republic, Hettich, Hafele, etc.

6. How many design iterations can I request?

There’s no limit to the number of iterations you can request. However, we recommend keeping iterations to a maximum of three or four because each revision will affect projected timelines.

7. Will I get to see samples and designs before I place the order?

Definitely! Your Wudbell designer will give you an exclusive walkthrough of our Experience Centre where you can touch and feel designs and explore our collection of thousands of finishes and materials for your home interiors.

8. A furniture item / product from my quotation is now out of stock. What do I do?

Don’t worry! Our vast catalogue is designed in a way that you’ll never run out of beautiful furniture and products to choose from. Please talk to your designer to select an alternate product.

Managing my home project

1. Who will manage my project?

Your Wudbell designer will be the single point of contact during the design journey and will manage your project, from start to finish.

2. Will I need to manage the Wudbell service partner?

No. You wouldn’t need to. In fact, with Wudbell your involvement during execution is nil. Your designer will do all the managing for you.

3. How do I receive updates on my home project?

Wudbell ensures complete transparency when you design with us. When your site execution begins, your designer will share a detailed timeline and schedule and will regularly keep you updated on the progress via emails, calls, site meetings and through your Wudbell account.

4. Do I have to regularly visit the site?

Not necessarily! Your Wudbell designer will visit your site at regular intervals to monitor work. Your designer will also schedule site visits with you to discuss any concerns.

5. Who will be supervising the site work everyday?

On a day-to-day basis, our service partner or their workers will be present on-site to handle and supervise the execution work of your home project.

6. Can I stay in my house if my home is getting renovated?

We highly recommend speaking to your designer about the feasibility of staying in the home while it’s being renovated.

7. My project is taking longer than expected. What do I do?

Extended timelines can be due to a lot of factors such as design iterations. We suggest you speak to your Wudbell designer to resolve your concerns.

8. I have concerns about my ongoing project. Who do I get in touch with?

You can raise a red flag regarding your designer, your service partner and/or on any other project-related complaints and escalate unresolved issues.

You can always get in touch with our customer care team at www.wudbell.com or+91 7619123151 for any concerns.

Delivery and installation

1. Who will be installing my home interiors?

Your on-site execution will be handled by expert service partners, trusted and handpicked from over thousands of service providers and contractors in your city, to give you a superlative home design experience. All Wudbell branded products are manufactured at our state-of-the-art factories, partner brands handle their own manufacturing, and customised products are handled by service partners, and then duly delivered and installed.

2. Who are service partners?

Wudbell service partners are trusted professionals, chosen from thousands of service providers and contractors in your city. Our service partners undergo stringent verification on 34 parameters, including quality, timelines, pricing and workmanship.

3. What are the parameters on which Wudbell vets service partners?

We use over 34 parameters like pricing, craftsmanship, adherence to timelines, labor management, site preservation etc ensure your home interiors is in the best hands. Our regular audits weed out any non-performing service partners and blacklist them.

4. At what point during the project, do I choose a service partner?

Once your final designs are ready, your designer will reach out to a select number of service partners for quotations. Your designer, in consultation with you, will choose the best suited service partner for your home interiors.

5. Can I select the service partner for my project?

Our algorithm matches you with a select number of Service Partners based on your scope, budget, projected timelines and partner ratings. It is ideal and easier for your designer to make a choice on your behalf as they have prior experience working with our Service Partners. Since we invite quotes from several partners, the best price and quality is ensured for your home interiors. Although if you’d like to be involved in the selection process, please speak to your designer to know how.

6. How many quotes will I receive from service partners? 

Typically, a designer can find the best service partner for your home interiors with only two to four quotations. As all our service partners are already vetted, Wudbell eliminates the need for dozens of quotations, saving you a lot of time. However, we would be happy to share more quotes if you’re unsatisfied. But more quotations only means more negotiations, which would impact your overall project timelines.

7. The quotes shared by Service Partners are higher than expected. Can I request for more quotes that fit my budget? 

Yes, you can. Your designer will reach out to more service partners and request for quotes within your budget. Please speak to your Wudbell designer to know how.

8. Can I bring my own contractor to execute the design?

No. But you needn’t worry! Our service partners undergo stringent audits before they are invited onboard the Wudbell marketplace. In each city, we work with over 200 partners.

9. Will the chosen service partner offer everything that I require for my home project?

Your service partner is chosen based on your project scope. The prime consideration, apart from cost, would be, if the service partner can execute all on-site services in your design. However, niche services like home automation would require a field expert, and therefore the requirement to add another service partner to your execution.

10. How long will it take for delivery and installation of my modular products? 

Once all orders of your project are confirmed and raised, we promise to deliver and install your modular products — kitchens, wardrobes and storage — in just 45 days!

For projects, where the Wudbell scope only includes modular products, the Wudbell team would request the customer to confirm the material delivery date according to the readiness of the site with civil work completed. The material will be dispatched once services on site are completed and final payment is made. In case of the site not being ready, the material would be stored in the warehouse for up to 7 days beyond the planned delivery date, after which warehousing charges would be applicable, at Rs 500 per day until the actual dispatch date.

11. What are the terms and conditions for 29-day delivery? 

The 29-day delivery is available only in Bangalore. Here are the terms and conditions:
– The delivery period of 29 days is valid only if the finishes chosen for the entire project are from our range of Assured Laminates.
– The 29-day period starts only after 50% payment is completed.
– Valid only for kitchen, wardrobe and storage projects worth up to Rs.10 lakh.
– Special finishes/Aristo/Custom KWS/ Semi-modular and appliance installation is not excluded.
– If Wudbell scope includes a countertop, then delivery will happen in 29 days. Else it will be done in 35 days.
– Any additional orders after the 50% stage and snags will not a part of the 29-day period.

The payment terms for 29-day delivery varies from the regular Wudbell payment terms:

5% of the final quote or Rs.15,000 on booking (whichever is higher)

50% of project value at order confirmation

100% payment within 7 days of order confirmation

12. What happens if I only go ahead with a modular order with Wudbell and opt for an independent contractor doing some civil work on site?

For such projects, where the Wudbell scope only includes modular products, the Wudbell team would request the customer to confirm the material delivery date according to the readiness of the site with civil work completed. The material will be dispatched once services on site are completed and final payment is made. In case of the site not being ready, the material would be stored in the warehouse for up to 7 days beyond the planned delivery date, after which warehousing charges would be applicable, at Rs 500 per day until the actual dispatch date.

13. How soon can I expect work to begin?

Your service partner will begin work as soon as we confirm the receipt of your order confirmation payment.

14. Will Wudbell service partners affect promised timelines?

We take pride in adhering to our promised timelines. Your designer will not only assist you in choosing the right service partner based on your scope and timelines, but will also ensure adherence to mutually agreed milestones and timelines. However, please note that these timelines may be affected due to unforeseen and unavoidable circumstances, which will be duly communicated to you by your designer.

15. Who will be my go-to person during installation of the project?

At any point during the project, from design to installation, your Wudbell designer will remain your go-to person. Please speak to your designer for any queries, concerns or clarifications.

16. Who will audit the quality of the project?

A dedicated team at Wudbell is tasked with regularly auditing the quality of your site — to ensure smooth installation of your home project. Our audit team troubleshoots and weeds out any non-performing service partners and blacklist them. Apart from this, your designer will also be closely monitoring your project progression, quality of site work and will keep you abreast.

17. Are Wudbell services chargeable?

Yes, all Wudbell services are chargeable. Based on the design, scope and expertise required, the cost will vary. However, all service costs will be included in your final bill of quantities (BOQ), which is an itemised sheet of all products, furniture and services, before you confirm your order.

18. Are Wudbell services inclusive of taxes?

Yes, all prices indicated in your quotation are inclusive of taxes.

19. Why is there an expiry date attached to the quote?

Wudbell is a marketplace, and therefore we cannot exert any price control for services, materials or labour cost rendered by third parties. All prices are subject to change — except during the validity of the quote — because of market fluctuations.

20. Will I receive a separate invoice from the Wudbell service partner?

Yes. Wudbell is a marketplace and therefore cannot issue an invoice on behalf of services rendered by third parties. All invoices for the products and services catered to, by registered service partners shall be issued by them, except for design and handling fees.

21. Do service partners offer a separate warranty / guarantee?

Yes, some of our service partners do offer a separate guarantee. However, Wudbell is a marketplace and guarantees and warranties, if any, are directly provided by service partners for products and services offered by them. Wudbell only acts as a facilitator, to ensure our partners honour their commitment/ guarantee/ warranty.

22. How much damage does the insurance cover protect?*

We ensure that all services provided by our service partners meet the highest quality standards. However, in the event of unforeseen circumstances contributing to some damage at your residence, Wudbell pays for an insurance cover against damages of ₹10 lacs or your project value, whichever is lower.

23. Will I get a refund if I am unhappy with the quality of work of the service partner?

Once your order is placed, refunds and cancellations will not be entertained. However, if you’re unhappy with the quality of work of your service partner, we will offer to replace your service partner. Please contact your Wudbell designer or Business Manager to know more.

24. Are Wudbell services available separately on demand?

No, Wudbell services are not offered separately or on demand. Our service partners are offered only when you book Wudbell to design your home.

Paying for my home interiors

1. What are the payment terms like?

The payment structure follows a break up at different stages based on the progress of your project.

You can book Wudbell by paying 10% of the final quote or Rs.25,000 (whichever is higher). Once the entire scope and design of your project is finalised, a cumulative 50% of the final quotation will be due. Based on your scope of work, a cumulative 100% payment needs to be made at the Execution Milestone.
Interim payments during the design phase may be needed on the basis of project scope, value & timelines to place the order.

2.  How much would the entire design service for my home project cost?

After the initial free design consultation, your designer will share a design proposal with an estimated cost. Once you book us, this quotation will vary based on actual design choices and material selection.

3. Do you charge for site visits?

While your Wudbell designer will never charge you for site visits the number of site visits is limited. Please speak to your designer to know more.

4. What is covered under the final project cost?

The final project cost of your Wudbell home interiors includes everything — furniture and products, design and management fee, charges for services, delivery and installation, and taxes.

5. What is design & management fee?

We charge up to 15% of your project value based on the scope of work to compensate for your designer’s time spent on design and project management.

6. Why is the final quotation different from the initial quotation?

The initial quotation from your Wudbell designer is a ballpark figure to give you an idea of how much it might cost to design the interiors of your home. As you start deciding on designs, materials, furniture and products, this quotation may change (higher or lower than initial estimations) depending on your choices.

7. Does the pricing of the products and furniture change over time?

Yes, the pricing of our furniture and products may vary over time. Your final quotation will have an expiry date for the price of the products and services offered. Wudbell is a marketplace, and therefore cannot exert price control on its partners, except during the validity of the quote.

8. Why don’t you charge according to the square footage of my home?

The square footage of your home can never dictate the design and cost of your interiors. For instance, we’ve had projects where a bare minimum 3BHK’s interiors would cost lesser than intricate interiors for a 1BHK project. What this essentially means is, our transparent pricing ensure you’re charged based on the designs, furniture and products you choose and not on the mere square footage.

9. Do I have to pay my design partner and service partner directly?

No. To safeguard and track your transactions, kindly make all your payments to Wudbell directly. You’ll never have to make any extra/ separate payments to your designer or service partner. Please visit our payments tab for more information.

10. Do I have to pay premium on the insurance cover?

No. Wudbell pays for an insurance cover against damages of ₹10 lacs or your project value, whichever is lower.